94ok Privacy Policy – How We Handle Your Data

1Introduction

94ok (operating at 94ok.club) is committed to protecting the privacy of all users who access the platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject. This policy applies to all players using the 94ok platform from Bangladesh and any other jurisdiction where the platform is accessible.

By accessing or using the 94ok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you should not use the platform. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of 94ok.

2Information We Collect

94ok collects personal data through several channels: directly from you when you register and use the platform, automatically through technical systems when you browse the site, and from third-party service providers (such as payment processors) where necessary. The categories of personal data we collect include:

• Registration data: your full name, date of birth, mobile phone number, and any additional identity information provided during account creation or KYC verification.
• Financial data: deposit and withdrawal records, transaction amounts, transaction timestamps, and the mobile money account identifiers (bKash, Nagad, Rocket, Upay numbers) used for transactions on your account.
• Gaming activity data: game session records, bet amounts, win/loss outcomes, game titles played, and session duration data. This data is used for account management, bonus eligibility, responsible gaming monitoring, and fraud prevention.
• Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and session identifiers. This data is collected automatically when you access the platform and is used for security, fraud detection, and platform optimisation.
• Communications data: records of any messages, emails, or chat interactions you have with the 94ok support team, including the content of support requests, complaint records, and their resolutions.

3How We Use Your Information

94ok processes personal data only for the purposes described in this policy and only to the extent necessary for those purposes. The primary uses of the personal data we hold are:

• Account management: creating and maintaining your 94ok account, verifying your identity and age, processing login and session management, and facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Platform operation: delivering the games, sports betting markets, and other services that make up the 94ok platform, including personalising your game lobby based on your activity history.
• Regulatory compliance: meeting age verification, KYC, and anti-money laundering obligations, retaining transaction records for the periods required by applicable law, and cooperating with lawful requests from regulatory or law enforcement authorities.
• Fraud prevention and security: detecting and investigating suspected fraud, bonus abuse, multiple accounts, money laundering, and other prohibited conduct. Technical data including IP addresses and device fingerprints is central to this processing.
• Responsible gaming: monitoring gaming activity to identify patterns that may indicate problem gambling, applying deposit limits and self-exclusion tools at the player's request, and proactively reaching out to players who show signs of disordered gambling.
• Customer support: processing and responding to support enquiries, complaints, and dispute submissions. Communications records are retained to enable consistent support, to audit support quality, and as evidence in the event of formal disputes.

4Legal Basis for Processing

94ok processes personal data only where there is a valid legal basis for doing so. The legal bases on which we rely are:

• Contractual necessity: processing that is necessary to provide the services set out in our Terms and Conditions — including account creation, payment processing, and game delivery. Without this processing, 94ok cannot provide you with a functioning account.
• Legal obligation: processing that is required by applicable law, including KYC verification, anti-money laundering record-keeping, age verification, and cooperation with lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, security, responsible gaming monitoring, and platform optimisation — where these interests are not overridden by your rights and interests as a data subject.
• Consent: where we send you promotional communications about 94ok offers, bonuses, or seasonal promotions, we do so on the basis of your consent, which you may withdraw at any time by contacting our support team.

5Sharing Your Information

94ok does not sell, rent, or otherwise commercialise your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment service providers: we share transaction-related data with bKash, Nagad, Rocket, and Upay to the extent necessary to process your deposits and withdrawals. These providers handle only the specific data fields required to execute the transaction.
• Game and platform technology providers: we share account identifiers and session data with licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) to the extent required to deliver their games to your account.
• Regulatory and law enforcement authorities: where required by applicable law or lawful order, we may disclose personal data to relevant authorities. 94ok will seek to limit such disclosures to the minimum required and will notify you where legally permitted to do so.
• Professional advisers: lawyers, auditors, and other professional advisers acting in connection with our business operations may access personal data where necessary and subject to equivalent confidentiality obligations.

6Payment Data and Mobile Money

When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, your mobile money account number and the transaction reference are shared with the relevant payment provider to execute the transaction. 94ok does not store your mobile money PIN or password at any point. Payment data transmitted between 94ok and payment providers is encrypted in transit using industry-standard protocols.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method identifiers — are retained by 94ok for account management purposes and to meet applicable legal record-keeping requirements. These records form part of your account history and are accessible to you via the account section of the platform.

7Cookies and Tracking Technologies

94ok uses cookies and similar tracking technologies to operate the platform, maintain session state, detect fraud, and analyse platform usage. The categories of cookies we use are:

• Essential cookies: required for the platform to function. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: used to understand how Bangladesh players interact with the platform — which games are most played, which pages are most visited, and where technical issues arise. Analytics data is aggregated and does not identify individual players.
• Fraud detection cookies: these cookies track device and session characteristics to identify suspicious behaviour patterns, such as unusual login sequences, rapid account switching, or activity consistent with automated bot use.

Most mobile browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling non-essential cookies may affect platform functionality. Disabling essential cookies will prevent the platform from operating correctly.

8Data Retention

94ok retains personal data only for as long as is necessary for the purposes described in this policy or as required by applicable law. The general retention principles we apply are: account data is retained for the duration of your active account plus a minimum of five years following account closure, to meet legal record-keeping obligations; transaction data is retained for a minimum of five years from the date of the transaction; gaming activity data is retained for three years; support and communications records are retained for three years; technical data (IP logs, device data) is retained for twelve months.

When personal data is no longer required for any of the purposes described above and there is no legal obligation to retain it, 94ok will securely delete or anonymise the data. Anonymised data (where it is no longer possible to identify an individual from the data) may be retained indefinitely for statistical and platform improvement purposes.

9Your Rights

As a user of the 94ok platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: you may request a copy of the personal data 94ok holds about you. We will provide this in a commonly used electronic format within a reasonable time of receiving your verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it. Account holders may also update certain profile fields directly through the account settings section.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that legal retention obligations may prevent immediate full deletion.
• Right to restrict processing: you may ask us to pause processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed, or while we consider your objection to our processing on legitimate interests grounds.
• Right to object: where we process your personal data on the basis of legitimate interests, you may object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.

To exercise any of the above rights, contact our support team at [email protected] with your account details and a description of your request. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe and explain any limitations that apply.

10Security

94ok applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, access controls that limit platform staff access to personal data on a strict need-to-know basis, secure storage of account credentials using one-way hashing, and regular security assessments of platform infrastructure.

While 94ok takes all reasonable steps to protect your data, no platform can guarantee complete security against all possible threats. You are responsible for maintaining the security of your account credentials, including your login password. If you believe your account has been compromised, contact our support team at [email protected] immediately.

11Children's Privacy

The 94ok platform is strictly for adults aged 21 and above. 94ok does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21 — including as a result of age misrepresentation during registration — we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has created an account on 94ok, please contact our support team at [email protected] so that we can investigate and take appropriate action.

12Third-Party Links

The 94ok platform may reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. 94ok is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your 94ok account, particularly your mobile money provider, as their handling of your financial data is governed by their own policies and not this one.

13Changes to This Policy

94ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will post the updated policy on 94ok.club and update the "Last updated" date at the top of this page. Your continued use of the platform after a policy update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

14Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 94ok handles your personal data, please contact our support team. We are available during Bangladesh Standard Time (UTC+6) business hours and aim to respond to all privacy-related enquiries within five business days.

Email: [email protected]